Last updated: January 2024
Introduction
cragcliff is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, store, and protect information when you interact with our website and services.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
cragcliff is the data controller responsible for your personal data. Our registered address is Wellington House, 38 Park Row, Leeds, LS1 5JL, United Kingdom.
For data protection enquiries, please contact us at [email protected]
Information We Collect
We may collect the following categories of personal data:
- Identity Data: Your name, job title, and organisation name
- Contact Data: Email address and business address
- Communications Data: Messages and enquiries you send to us
- Technical Data: IP address, browser type, operating system, and pages visited
- Usage Data: Information about how you use our website
How We Collect Your Data
We collect data through:
- Contact forms on our website when you submit enquiries
- Email correspondence you initiate with us
- Cookies and similar tracking technologies when you browse our site
- Business interactions during consultancy engagements
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given clear consent for us to process your data for specific purposes
- Contract: Where processing is necessary to perform a contract with you or take steps before entering a contract
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where processing is necessary to comply with legal requirements
How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide requested information
- Deliver consultancy services you have engaged us to provide
- Send relevant communications about our services with your consent
- Improve our website and user experience
- Comply with legal and regulatory obligations
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry data: 24 months from last contact
- Client project data: 7 years after project completion for legal and regulatory purposes
- Marketing consent records: Until consent is withdrawn
Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Service providers who assist with website hosting and maintenance
- Professional advisors such as accountants and legal counsel
- Regulatory authorities when legally required
All third parties are required to respect the security of your data and process it lawfully.
International Transfers
We primarily store and process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information.
Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another organisation
- Objection: Object to certain types of processing
To exercise these rights, contact us at [email protected]
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.
Contact and Complaints
For questions about this policy or our data practices, contact us at [email protected]
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.